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Rocky Mountain Hardware FAQ

Care and Cleaning

HOW DO I CLEAN MY ROCKY MOUNTAIN HARDWARE SINKS AND OTHER HARDWARE?

The look of the bronze will change with time. Cleaning all surfaces with a mild soap, water, and a non-abrasive cloth will help the hardware age gracefully.

Water conditions vary across the country. Chemicals and minerals in the water and air can combine to have an adverse effect on the finish of plumbing fixtures. We recommend that you rinse away any traces of soap and gently dry with a clean, soft cloth after each use.

For any of our light or brushed finishes (white light, white brushed, bronze light, bronze brushed) you may use deoxidizing cleaner (such as Wrights Copper Cream, or Bar Keeper’s Friend) to bring the bronze back to its base metal finish. Then apply a high-quality clear paste wax to protect the surface. This process can be repeated as necessary. Do not allow materials such as toothpaste, nail polish remover, or caustic drain cleaners to remain on the surface.

Commercial Application and Compatibility

IS ROCKY MOUNTAIN HARDWARE DESIGNED FOR COMMERCIAL AND HOSPITALITY APPLICATIONS?

Yes, our line is ideal for such use. In addition, we have developed several custom products to better meet our clients’ needs. Our Commercial and Hospitality Division is prepared to work closely with you every step of the way from the early stages of design through the project’s completion. Please contact Rocky Mountain Hardware directly for more information at (888) 788-2013.

IS ROCKY MOUNTAIN HARDWARE COMPATIBLE WITH MAJOR WINDOW AND DOOR MANUFACTURERS?

We meet most specifications for nearly every major door and window manufacturer. To be certain your door or window type is compatible, please mention your door or window type to the Rocky Mountain Hardware distributor through which you are purchasing.

DO YOU OFFER AN ELECTRIFIED MORTISE LOCK?

Yes, we can supply electrified locks with our hardware. There are specific details that would be required when ordering. Please contact Rocky Mountain Hardware directly for more information at (888) 788-2013.

CAN ROCKY MOUNTAIN HARDWARE PROVIDE SPECIALTY FUNCTION LOCK MECHANISMS?

Yes, we can provide locks for a variety of functions in both residential and commercial applications. Contact us to discuss your project’s particular requirements at (888) 788-2013.

DOES YOUR PRODUCT WORK WITH THICK DOORS?

Our deadbolt and mortise lock mechanisms come in standard sizes to work with doors up to 2 1/4” thick with no additional costs. We can accommodate doors up to 5” thick for a small upcharge. Doors over 4” thick may require custom installation. Contact us to discuss project specifications at (888) 788-2013.

IS THERE A LOWER PRICED OFFERING FOR LARGER PROJECTS?

Rocky Mountain Hardware’s Hospitality Division is dedicated to working with larger scale projects both domestic and international. Please contact us to discuss pricing as well as product for specific projects at (888) 788-2013.

DOES RMH OFFER TRIM HARDWARE FOR CARD LOCK SYSTEMS?

Yes, we can retrofit our bronze trim to any manufacture’s card lock system specifications. Contact our Hospitality Division to discuss details at (888) 788-2013.

DOES RMH OFFER PRIVACY INDICATOR LOCKS?

We do offer privacy indicator locks either as a sectional trim or included on escutcheons over 8″ tall. Contact us for options at (888) 788-2013.

Custom

IF I HAVE MY OWN CUSTOM PRODUCT DESIGN, CAN RMH PRODUCE IT FOR ME?

Whether you have a vague notion or detailed plan, our engineering and design teams will collaborate with you to create bronze hardware that will fit your needs. For more information about our custom capabilities, call Rocky Mountain Hardware at (888)788-2013.

DO YOU HAVE A MINIMUM ORDER FOR CUSTOM PRODUCT?

There is no minimum order when designing a custom piece. Each will be quoted on a case by case basis, based on applicable pattern charges, production time and quantities.

HOW DO I START DESIGNING MY CUSTOM HARDWARE?

To start designing, simply click on your favorite design from the Design Your Own tool. This will serve as the starting point for your customization. From there, you can select different handles, escutcheons, and finishes to create a piece that perfectly suits your style and space.

CAN I SEE HOW MY CUSTOM HARDWARE LOOKS ON DIFFERENT DOOR FINISHES?

Yes, once you have customized your hardware, you can test how it looks against various door finishes using our tool. This feature helps you visualize the final product and ensure that it complements your space.

HOW DO I SAVE OR SHARE MY PERSONALIZED DESIGN?

After customizing your hardware, you can download the design by clicking the “Download” button in the upper right corner of the page. Choose HD Image or PDF to save the file to your computer and share or keep for reference. Make sure to download and save you design before exiting the tool, as your design will not be saved on our website.

WHERE CAN I PURCHASE THE HARDWARE I'VE DESIGNED?

Once you have finalized and saved your design, you can find your nearest Rocky Mountain Hardware dealer by clicking the ‘Find a Dealer’ button in the upper right corner of the page. Enter your city, state, or zipcode on the next page and the interactive map will populate with your nearest options.

ARE ALL FINISHES AND PRODUCTS AVAILABLE IN THE DESIGN YOUR OWN TOOL?

The online tool features a wide range of our popular finishes and products, but not everything from our entire collection is available. If you are interested in a product or finish that is not featured in the tool, please call Rocky Mountain Hardware at (888) 788-2013.

Finishes and Samples

WHAT IS A PATINA FINISH?

Bronze patina is a living finish that develops as the product ages. During production, the bronze’s oxidized hues (patina) are enhanced through an element bath. Touch, climate, and weather exposure will continue to change the bronze’s color, sheen, and texture.

Rocky Mountain Hardware considers wear due to climate and use as the patina’s natural aging process, which enhances the appearance of the bronze. As a result, Rocky Mountain Hardware does not guarantee product patina finishes and will not repair or replace patina finishes under the product warranty.

HOW WILL SALT AND SEA WATER AFFECT THE COLOR OF MY ROCKY MOUNTAIN HARDWARE?

Salt and sea water will hasten the aging process by changing the bronze’s color, sheen, and texture.

DOES RMH TYPICALLY SEND OUT SAMPLES FOR APPROVAL?

We can provide samples for approval depending on project scale and need. The client may be charged for product, however it will be deducted from final order or refunded when product is returned. Contact us to discuss at (888) 788-2013.

DOES RMH OFFER FINISH SAMPLES?

Yes, we provide finish samples upon request. Fee may apply. Contact us with your project needs at (888) 788-2013.

Installation

WHERE CAN I FIND DOOR PREPARATION INFORMATION?

A complete collection of door prep specifications, broken out by lock function, is available on this site under “Resources” in the top navigation bar.

WHERE CAN I FIND INSTALLATION INSTRUCTIONS?

– We provide installation instructions with each hardware set.
– We also have installation instructions in the Door Prep Section of our website.
– We also have videos on our website to assist in the installation of our hardware.

International Sales

DOES RMH SELL INTERNATIONALLY?

Yes, we distribute our product globally. Contact us directly to find the distributor near you at (888) 788-2013.

Lighting

ARE RMH LIGHT FIXTURES DIMMABLE?

Our light fixtures the use incandescent bulbs are dimmable. We are working to also identify a dimming option for LED fixtures. Contact us to learn more at (888) 788-2013.

Ordering

HOW CAN I ORDER ROCKY MOUNTAIN HARDWARE?

Select showrooms exclusively distribute our fine line. We do not sell direct to clients. For the name and location of a distributor near you, visit the Find A Dealer page on our website.

CAN I PROVIDE MY OWN LOCKS?

We sell all door hardware (except multipoint) as a complete set, including bronze trim and specified lock mechanism. In some cases, primarily commercial projects, we can provide trim to work with other manufactures locks (i.e.: Schlage, Yale, Corbin Russwin, etc.) Contact us to discuss your project’s particular requirements at (888) 788-2013.

CAN I PROVIDE MY OWN LOCK CYLINDERS?

Our hardware comes standard with a Schlage “C” keyway cylinder. If a high security cylinder is required (i.e.: Best, Medeco, Primus, etc.) we would require the specific lock information to ensure our hardware is compatible. In this case we would not provide the cylinder. Call to discuss particular requirement at (888) 788-2013.

WHAT ARE STANDARD LEAD TIMES?

Generally our lead time is 8-10 weeks for mainline product and 12 weeks for custom. We do offer a Rush Program for an up charge which is available for mainline product with RMH approval. Contact us for details at (888) 788-2013.

Parts and Service

HOW CAN I GET REPLACEMENT KEYS?

The dealer you originally bought the hardware from will be able to help get a replacement key. All Rocky Mountain Hardware keys are on a Schlage Five Pin C base, your local locksmith should have this blank in their set of options and can cut it directly.

HOW CAN I REPLACE THE RUBBER BUMPERS ON MY DOORSTOPS?

Your local distributor can order replacement rubber bumpers.

Plumbing

DOES RMH HAVE SENSOR FAUCETS?

Currently our mainline faucets do not utilize sensors, however we can accommodate a variety of sensors on a custom basis. Contact us to discuss project needs at (888) 788-2013.

DOES RMH PROVIDE MATCHING DRAINS WITH SINKS?

For lavatory sinks we offer an integral drain if specified. If another drain option is desired, we require that you supply the drain of your choice and we will machine the sink to its specs. Our kitchen sinks come with a drain and basket strainer.

Product Info and Pricing

WHERE CAN I FIND THE PRICE LIST?

Rocky Mountain Hardware retail product prices are listed on this website. To view specification and pricing information, navigate to any product page for it’s specific information in the product dropdowns on the side. Or visit our Spec and Pricing Binder under Resources.

Warranty and Returns

WHAT IS ROCKY MOUNTAIN HARDWARE'S WARRANTY POLICY?

Residential Warranty:
Rocky Mountain Hardware stands behind all of our bronze products with a lifetime guarantee on material and workmanship. In addition, the internal mechanisms, including all locks, latches, etc., are guaranteed for 50 years from the date of sale to the original user. Rocky Mountain Hardware will repair or replace the defective product or parts that fall within these guidelines. When necessary, a proof of purchase dated within the warranty period may be required. The patina finish applied to our bronze products is known as a “living finish” which means it will change with time, touch, climate, etc. Because each product will be exposed to a varying set of conditions, we do not warranty the finish of our products.

Commercial Warranty:
We offer a 20 year warranty on the bronze products and a 5 year warranty on the internal mechanisms. We do not warranty patina finish which is and living finish and will wear depending on use and location.

Rocky Mountain Hardware will not assume liability for any labor charges regarding the removal or reinstallation of the products; nor will we cover any freight, postage, or handling expense related to the product. Damages caused by accident, misuse, abuse, or improper installation are not covered by this warranty.

WHAT IS ROCKY MOUNTAIN HARDWARE'S RETURN POLICY?

Because all Rocky Mountain Hardware products are made to order, all returns are reviewed for approval on a case by case basis. Each return must be coordinated through the original showroom where the product was purchased. Returned product may be subject to a restocking fee.

WHY DOES RMH CHARGE A RESTOCK FEE FOR RETURNS?

All of our hardware is made to order. Any hardware that is returned must be disassembled and stripped back to the base metal. The restock fee allows us to cover some of the labor and parts expense in this process.