How can I order Rocky Mountain Hardware?

Select showrooms exclusively distribute our fine line. We do not sell direct to clients. For the name and location of a distributor near you, call Rocky Mountain Hardware at (888)788-2013 or e-mail your request to info@rockymountainhardware.com.

What is a patina finish?

The bronze's patina is a living finish that develops as the product ages. During production, the bronze's oxidized hues (patina) are enhanced through an element bath. Touch, climate, and weather exposure will continue to change the bronze's color, sheen, and texture.

Rocky Mountain Hardware considers wear due to climate and use as the patina's natural aging process, which enhances the appearance of the bronze. As a result, Rocky Mountain Hardware does not guarantee product patina finishes and will not repair or replace patina finishes under the product warranty.

What is Rocky Mountain Hardware's warranty policy?

Rocky Mountain Hardware stands behind all of our bronze products with a lifetime guarantee on material and workmanship. In addition, the internal mechanisms, including all locks, latches, etc., are guaranteed for 50 years from the date of sale to the original user. Rocky Mountain Hardware will repair or replace the defective product or parts that fall within these guidelines. When necessary, a proof of purchase dated within the warranty period may be required. The patina finish applied to our bronze products is known as a “living finish” which means it will change with time, touch, climate, etc. Because each product will be exposed to a varying set of conditions, we do not warranty the finish of our products.

Rocky Mountain Hardware will not assume liability for any labor charges regarding the removal or reinstallation of the products; nor will we cover any freight, postage, or handling expense related to the product. Damages caused by accident, misuse, abuse, or improper installation are not covered by this warranty.

What is Rocky Mountain Hardware's return policy?

Because all Rocky Mountain Hardware products are made to order, all returns are reviewed for approval on a case by case basis. Each return must be coordinated through the original showroom where the product was purchased. Returned product may be subject to a restocking fee.

Where can I find the price list?

Rocky Mountain Hardware retail product prices are listed on this website. To view specification and pricing information, navigate to any product page for specific information in the product dropdowns on the side. Or visit our Spec and Pricing Binder under Resources.

How do I clean my Rocky Mountain Hardware sinks and other hardware?

The look of the bronze will change with time.  Cleaning all surfaces with a mild soap, water, and a non-abrasive cloth will help the hardware age gracefully.

Water conditions vary across the country.  Chemicals and minerals in the water and air can combine to have an adverse effect on the finish of plumbing fixtures.  We recommend that you rinse away any traces of soap and gently dry with a clean, soft cloth after each use.

For any of our light or brushed finishes (white light, white brushed, bronze light, bronze brushed) you may use deoxidizing cleaner (such as Wrights Copper Cream, or Bar Keeper’s Friend) to bring the bronze back to its base metal finish. Then apply a high-quality clear paste wax to protect the surface.  This process can be repeated as necessary.  Do not allow materials such as toothpaste, nail polish remover, or caustic drain cleaners to remain on the surface.

How will salt and sea water affect the color of my Rocky Mountain Hardware?

Salt and sea water will hasten the aging process by changing the bronze's color, sheen, and texture.

Is Rocky Mountain Hardware designed for commercial and hospitality applications?

Yes, our line is ideal for such use. In addition, we have developed several custom products to better meet our clients' needs. Our Commercial and Hospitality Division is prepared to work closely with you every step of the way from the early stages of design through the project's completion. Please contact Rocky Mountain Hardware directly for more information at (888)788-2013.

Is Rocky Mountain Hardware compatible with major window and door manufacturers?

We meet most specifications for nearly every major door and window manufacturer.  To be certain your door or window type is compatible, please mention your door or window type to the Rocky Mountain Hardware distributor through which you are purchasing.

What if I have my own ideas and would like to see them in bronze?

Whether you have a vague notion or detailed plan, our engineering and design team will collaborate with you to create bronze hardware to fit your needs. For more information about our custom capabilities, call Rocky Mountain Hardware at (888)788-2013.

How can I get replacement door keys?

The dealer you originally bought the hardware from will be able to help get a replacement key. Also, all Rocky Mountain Hardware keys are on a Schlage Five Pin C base, your local locksmith should have this blank in their set of options and can cut it directly.

How can I replace the rubber bumpers on my doorstops?

Your local distributor can order replacement rubber bumpers.

Do you have an electrified version of your trim and/or mortise lock?

Yes, we can supply electrified locks with our hardware. There are specific details that would be required when ordering.  Please contact Rocky Mountain Hardware directly for more information at (888)788-2013.

Do you have a minimum order for custom product?

There is no minimum order when designing a custom piece.  Each will be quoted on a case by case basis based on applicable pattern charges, production time and quantities.

Can Rocky Mountain Hardware provide specialty function lock mechanisms?

Yes, we can provide locks for a variety of functions in both residential and commercial applications. Contact us to discuss your project’s particular requirements.

Can I provide my own locks?

We sell all door hardware (except multipoint) as a complete set, including bronze trim and specified lock mechanism. In some cases, primarily commercial projects, we can provide trim to work with other manufactures locks (i.e.: Schlage, Yale, Corbin Russwin, etc.) Contact us to discuss your project’s particular requirements.

Can I provide my own lock cylinders?

Our hardware comes standard with a Schlage “C” keyway cylinder. If a high security cylinder is required (i.e.: Best, Medeco, Primus, etc.) we would require the specific lock information to ensure our hardware is compatible.  In this case we would not provide the cylinder. Call to discuss particular requirement.

Can your product work with thick doors?

Our deadbolt and mortise lock mechanisms come in standard sizes to work with doors up to 2 1/4” thick with no additional costs. We can accommodate doors up to 5” thick for a small upcharge. Doors over 4” thick may require custom installation. Contact us to discuss project specifications.

What are standard lead times?

Generally our lead time is 6-8 weeks for mainline product and 12 weeks for custom. We do offer a Rush program for an up charge which is available for mainline product with RMH approval.  Contact us for details.

Does RMH have sensor faucets?

Currently our mainline faucets do not utilize sensors, however we can accommodate a variety of sensors on a custom basis.  Contact us to discuss project needs. 

Are RMH light fixtures dimmable?

Our light fixtures using incandescent bulbs are dimmable. We are working to also identify a dimming option for LED fixtures.  Contact us to learn more.   

Does RMH typically send out samples for approval?

We can provide samples for approval depending on project scale and need. Client maybe charged for product however it will be deducted from final order or refunded when product is returned.  Contact us to discuss.

What RMH’s warranty policy for commercial and residential applications?

  • Residential projects - We offer a lifetime warranty on the bronze products and a 50 year warranty on the internal mechanisms from the original date of sale. We do not warranty patina finish which is a living finish and will wear dependent on use and location.
  • Commercial projects - We offer a 20 year warranty on the bronze products and a 5 year warranty on the internal mechanisms. We do not warranty patina finish which is and living finish and will wear dependent on use and location.

Does RMH sell internationally?

Yes, we distribute our product globally. Contact us directly to find the distributor near you.

Does RMH offer trim hardware for card lock systems?

Yes, we can retrofit our bronze trim to any manufacture’s card lock system specifications.  Contact our Hospitality Division to discuss details.

Where can I find door preparation information?

A complete collection of door prep specifications is available on our website (click here). These are broken out by lock function.

Where can I find installation instructions?

  • We provide installation instructions with each hardware set.
  • We also have installation instructions in our Door Prep Section of our website.
  • We also have videos on our website to assist in the installation of our hardware.

Does RMH offer finish samples?

Yes, we do have finish samples that can be provided upon request. Fee may apply. Contact us with your project needs.

Does RMH provide matching drains with sinks?

For lavatory sinks we offer an integral drain if specified.  If another drain option is desired we require that you supply the drain of your choice and we will machine the sink to its specs.  Our kitchen sinks do not come standard with a drain. There are many manufactures that make drains to work with our sinks and closely match the finish. Contact us for details.

Why does RMH charge a restock fee for returns?

All of our hardware is made to order. Any hardware that is returned must be disassembled and stripped back to the base metal. The restock fee allows us to cover some of the labor costs and part costs in this process.

Does RMH offer privacy indicator locks?

We do offer privacy indicator locks either as a sectional trim or included on escutcheons over 8" tall. Contact us for options.